About ERFF

The European Retail Financial Forum (ERFF) is a pan-European forum that brings together, through technical workshops and events, consumers, business and policymakers to support the opening up of retail financial markets in Europe. We represent all aspects of the retail sector – traditional, digital, FinTech, investment, asset management and insurance.

Focused primarily on consumers, ERFF favours further market integration across Europe to increase choice, transparency and competition for the benefit of all.

ERFF was set up in 2015 in response to the European Commission’s stated ambition to expand the dialogue on opening up retail financial markets in Europe and to engage with all stakeholders. Its launch event, hosted by MEP Sophie in’t Veld, took place at the European Parliament in October of that year.

Today, we support the goals of the Commission’s Action Plan on consumer financial services, published in March 2017, and its related work on FinTech, digitalisation, CMU, and connected topics such as cybersecurity and sustainable finance. See our OBJECTIVES.

Working mainly through regular technical workshops with policymakers, we are a small, informal, high-level group that encourages discussion of key issues and achievable solutions to open up the EU market for retail financial services. See our ACTIVITIES for more details.

For more information on ERFF membership and how to join, please see our MEMBERSHIP page.

Our Objectives

ERFF’s objectives are to:

• Provide an informal platform where all stakeholders, consumers, business (incumbents and newcomers) and policy representatives, can: meet, discuss, inform, share experiences, find solutions and build trust, relationships and consensus around the EU retail financial services policy agenda.

• Work closely with EU policymakers on shaping the future of EU retail financial services including the Commission Action Plan on consumer financial services and the related work of the FinTech task force – and also addressing relevant policies such as Capital Markets Union, the Digital Single Market, cybersecurity and sustainable finance.

For more information on our objectives, please see HERE.

How We Work

ERFF is led by its members and associates with strategic guidance and implementation of agreed activities provided by ERFF’s secretariat.

Our engagement centres mainly on high level technical workshops, lunch meetings and bilaterals on specific issues with key policymakers. Many of our workshops are MEP-hosted with the active participation of relevant senior officials from the European Commission and other EU bodies including the European Banking Authority (EBA), the European Insurance and Occupational Pension Authority (EIOPA), and the European Data Protection Supervisor (EDPS).

We produce Consensus PAPERS on points of agreement which we share with relevant policymakers.

Issues we have addressed together with consumer and FinTech representatives in our workshops, meetings and papers include: digitalization, FinTech, digital on-boarding of customers and innovative use of data.

For more information, see our ACTIVITIES page.

ERFF Secretariat

ERFF’s secretariat is managed by Brussels-based Passerelle public affairs with Dr Fiona Murray as ERFF Secretary General.

Dr. Fiona Murray, Secretary General

Trained as a barrister in London, with a PhD in law from the Erasmus University of Rotterdam in The Netherlands, Fiona has over 25 years’ professional experience in European public affairs, including the financial sector.

In addition to founding ERFF, she previously established and successfully ran for several years another EU financial forum on anti-money laundering.

For more information about ERFF, including how to join us, see our CONTACT page.