In January 2019, ERFF began its ‘Consumer Journey 2019‘. On 5 November 2019, this journey culminated in a highly successful conference on Tuesday 5 November 2019, hosted at the European Economic and Social Committee (EESC) in Brussels. Representatives from consumer organisations and industry, European supervisors and policy makers gathered together to discuss issues and solutions for consumers in retail financial services across Europe. Having all stakeholders round the table, led to constructive exchanges and valuable insights.
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